Should you require information or help, please contact us by email or by WhatsApp and we will be happy to assist you.
SHIPPING TIMES AND COSTS
Pre-order items: arriving within 7 to 20 business days + shipping within 1 to 3 business days
In-stock items: shipping within 1 to 3 business days
In-store collection: available within 2 to 4 business days
Hong Kong
1-4 days
HK$ 30 / first KG
Free Shipping if > HK$ 600
HK $ 0 Kwun Tong Store Pickup
Macau
1-4 days
HK$ 45 / first KG
Free Shipping if > HK$ 800
Taiwan**
2-4 days
HK$ 65 / first KG
Free Shipping if > HK$ 1000
Singapore
5-7 days
HK$ 68 / first KG
Free Shipping if > HK$ 1000
US
6-17 days
HK$ 350 / first KG
Free Shipping if > HK$ 2000
**For Taiwan customers, we will send an email asking for your full name and ID card number. This is required by SF Express to send out your order, please check your emails after placing your order. Thank you so much for your cooperation.
EXCHANGES, RETURNS AND REFUNDS
Items returned within 7 days upon arrival in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
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